Troubleshooting streams
Black screens, offline status, quality and payment errors.
Fans see a black screen
- Wait 15 to 30 seconds. You can show as live before the video is ready. Ask fans to refresh.
- Set the keyframe interval to 2 (Settings › Output › Advanced › Streaming). 0, or automatic, can stop playback.
- Use the x264 software encoder.
- Lower the bitrate to 2,500 Kbps if your upload is slow.
- Stop streaming, quit OBS, reopen it and start again.
OBS is connected but your page says offline
- Allow up to 60 seconds.
- Check the stream key. One wrong character fails without an error.
- Check the server is exactly
rtmps://live.cloudflare.com:443/live/. - Stop, wait 10 seconds and start again.
The picture is pixelated or laggy
- Test your upload at fast.com. 1080p needs at least 5 Mbps; two streams at once need 10 Mbps.
- Use a cable instead of Wi‑Fi.
- Stream at 720p instead of 1080p.
- If your upload allows, raise the bitrate to 4,000–6,000 Kbps.
Fans get payment errors
- Check your payout wallet is saved in Settings.
- Ask the fan to disconnect and reconnect their wallet, and to check they have enough USDC on Base. See Failed payments.
Contact support
Email support@dick.com with your handle, the app you stream from, what you’ve tried and any error messages. We usually reply within 24 hours.